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Cleaning the Window

Policies/Agreements

Booking:

Following online booking, Direct Clean Services reviews and approves reservation details. The invoice agreement will be emailed to you and a credit card will need to be entered to guarantee the reservation. 

The full amount of the booking will be authorized 24 hours before your arrival. In the event that your credit card is declined, a representative of our company will contact you so that your profile may be updated. Your reservation should be canceled if Direct Clean Services cannot reach you for some reason. 

Cancellation Fee

We understand schedules change. We ask that you contact us no later than noon the day before your scheduled cleaning to cancel or reschedule. Cancellations later than noon the day before are subject to a $50 cancellation fee.

The same fee will be charged if we cannot gain access to your home if you have chosen not to leave the company your key. Also, if you request a reschedule, we may not be able to accommodate your request with the same cleaning team you are accustomed to.

 

Our guarantee to you

We guarantee you’ll be left with full satisfaction, although if for some reason something does not meet your approval, please inform us within 24 hours and we will make arrangements to have the problem corrected, at no additional cost.
 

Cleaning service fee adjustments

Rates may be reevaluated at any time according to the time required to meet the client's standards. Over the first two months and occasionally afterwards, we will monitor the actual cleaning time. Should the cleaning time significantly differ from the original quote, we will contact you to discuss possible price or service revisions. The service quote may be adjusted after completion of the job.

             

   Weather

In severe weather, we determine it may not be safe to travel and/or carry equipment and supplies into your home, therefore your cleaning service for that day will be cancelled. When this occurs, we will try to reschedule. Please assist us with your understanding in rescheduling

    Holidays

We do not provide service on New Year’s Day, Good Saturday (day before Easter), Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve day & Christmas Day.

Give us a call at (1800) 277-2318
or Book Online!

 

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